Yes, we can provide customized services, such as colors, textures and patterns.

We have Strongest Process Innovation, Industry-leading development and production efficiency. We have maintained and have immediate access to all our fabric developments since the company’s inception in 2002.

All of our blackout fabric for blinds and Shangri-La blinds are made to order, and are manufactured especially for you and therefore you shall have no right to amend or cancel your order, return the goods or seek any refund of the price paid by you from us. This is because when we receive your order, the manufacturing process begins immediately, and the goods are manufactured to your exact specification. UNITEC Textile offer a free sample service and we recommend customers use this before ordering to ensure the correct fabric/colour is chosen.

Made to measure products are custom made to your requirements/choice and under the distance selling regulations, we cannot accept any made to measure products back. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this, it is extremely important that you are sure about the product that you want and also the size you require. We strongly recommend that you double-check your order to ensure the products ordered and window codes/measurements are correct. This does not affect your statutory rights.

If you have received a faulty or damaged product, please contact us within 24hrs of receipt, please include your order number and photographic evidence of the fault/damage, this will enable us to deal quickly and efficiently with the problem.

If we have made an error with your order, UNITEC Textile will bear all costs for collecting and supplying you with the correct products.

All UNITEC Team can help you with different issues: Please see the details below:

[email protected] (Business Inquiry & Sales Department),

[email protected] (Production Department),

[email protected] (Quality Control Department),

[email protected] (Customer Support Department),

[email protected] (General information processing Department)

Yes, we can provide you with inventory services. This can save your storage costs. However, you need to meet the following two conditions:

1. Pay 30% deposit of the inventory value.
2. Commitment that all the goods in stock must be dispatched within 2 months.

We offers 5 years quality guarantee period for the product.

Yes, You are always welcome to visit our factory. We will provide you with a complete schedule before visiting the factory. From the airport to pick you up until you are sent to where you want to go, etc. At the same time, we have professional staff who speak English, Portuguese and Spanish. So, you don’t need to worry about language issues. In addition, we can also provide you with tours or visits to other factories, all of which are free of charge. We only hope that you can have a perfect and successful journey in China.